Aug 07, 2020  
2020-2021 Catalog 
  
2020-2021 Catalog

High-Demand Occupational Programs for Employment (HOPE): Customer Service, CSC


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Career Information

Current Job Opportunities

Gainful Employment Information

 

Length: 24 credits

Purpose: This program prepares graduates to fulfill entry-level responsibilities in the customer service industry. Prerequisites: ENF 3  or above, and MTT 1-3

Program Learning Outcomes: Upon completion, graduates will demonstrate the fundamental knowledge, skill and ability related to contact center operations, keyboarding and computer tasks, and work-ready skills necessary to work in an entry-level position in the customer service field.

Minimum Required for the Career Studies Certificate: 24 Credits


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