Customer Service, CSC

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Length: 24 credits

Purpose: This program prepares graduates to fulfill entry-level responsibilities in the customer service industry. Prerequisites: ENF 3 or above, and MTT 0 - Module 1 Operations With Positive Fractions -MTT 0 - Module 3 Algebra Basics .

Program Learning Outcomes: Upon completion, graduates will demonstrate the fundamental knowledge, skill and ability related to contact center operations, keyboarding and computer tasks, and work ready skills necessary to work in an entry-level position in the customer service field.

Requirements

AST 117 - Keyboarding For Computer Usage Credits: 1
AST 171 - Introduction to Call Center Services Credits: 3
BUS 110 - Business Protocol Credits: 3
BUS 149 - Workplace Ethics Credits: 1
BUS 190 - Coordinated Internship Credits: 3
ENG 105 - Communication in Business and Industry Credits: 2
ITE 55 - Certification Preparation Credits: 1
ITE 115 - Intro. to Computer Applications & Concepts Credits: 3
ITE 116 - Survey of Computer Software Applications Credits: 2
MKT 170 - Customer Service Credits: 2
PSY 126 - Psychology For Business and Industry Credits: 3
SDV 106 - Preparation For Employment Credits: 1
SDV 108 - College Survival Skills Credits: 1

Customer Service, CSC

Requirements

Minimum Required for the Career Studies Certificate: 24 Credits