High-Demand Occupational Programs for Employment (HOPE): Customer Service, CSC

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Length: 24 credits

Purpose: This program prepares graduates to fulfill entry-level responsibilities in the customer service industry. Prerequisites: ENF 3 or above, and MTT 1-3

Program Learning Outcomes: Upon completion, graduates will demonstrate the fundamental knowledge, skill and ability related to contact center operations, keyboarding and computer tasks, and work-ready skills necessary to work in an entry-level position in the customer service field.

Requirements

AST 117 - Keyboarding For Computer Usage Credits: 1
AST 171 - Introduction to Call Center Services Credits: 3
BUS 110 - Business Protocol Credits: 3
BUS 149 - Workplace Ethics Credits: 1
BUS 190 - Coordinated Internship Credits: 3
ENG 105 - Communication in Business and Industry Credits: 2
MKT 170 - Customer Service Credits: 2
SDV 106 - Preparation For Employment Credits: 1
ITE 115 - Introduction to Computer Applications and Concepts Credits: 3
SDV 100 - College Success Skills Credits: 1
ITE 55 - Certification Preparation Credits: 1

High-Demand Occupational Programs for Employment (HOPE): Customer Service, CSC

Requirements

Minimum Required for the Career Studies Certificate: 24 Credits